Refund Policy
Clear guidelines for refund requests and processing at wobelitopirakora
Last updated: March 2025
At wobelitopirakora, we understand that managing cash flow sometimes means reassessing financial commitments. This policy outlines how we handle refund requests for our services.
We've designed our refund process to be straightforward. That said, every business situation is different, and we review each request individually rather than applying blanket rules.
Eligibility Criteria
Service Period
Refund requests must be submitted within 14 days of your initial service activation. After this period, refunds may still be considered based on specific circumstances.
Service Usage
We assess how extensively our platform features have been utilized. Minimal usage typically strengthens a refund case, while extensive use of our cash flow tools may affect eligibility.
Technical Issues
If you've experienced unresolved technical problems that prevented proper service use, document these issues. We take platform performance seriously and factor this into refund decisions.
Subscription Type
Annual subscriptions have different consideration windows compared to monthly plans. The timeframe and usage patterns influence how we evaluate your request.
Request Process
Submit Your Request
Email support@wobelitopirakora.com with your account details and reason for the refund request. Include your customer ID and the specific service you're requesting a refund for. The more context you provide, the faster we can process things.
Initial Review
Our team reviews your account history, service usage, and the circumstances you've described. We typically respond within 2 business days with either approval or questions for clarification.
Decision Communication
You'll receive a detailed email explaining our decision. If approved, we outline the refund amount and processing timeline. If we need more information or can't approve the request, we explain why.
Processing
Once approved, refunds are initiated immediately. The time it takes for funds to appear in your account depends on your payment method and financial institution.
Processing Timelines
Initial review and response to your request
Credit card refund processing time
Bank transfer refund processing time
Common Scenarios
- Service doesn't meet business needs: We consider refunds within the first 14 days if our platform isn't the right fit for your cash flow management requirements.
- Duplicate charges: Accidental double billing is corrected immediately with a full refund of the duplicate amount.
- Technical problems: If platform issues prevented you from using the service properly, and we couldn't resolve them, refunds are typically approved.
- Change in business circumstances: Sometimes unexpected business changes happen. We evaluate these on a case-by-case basis, though they may result in partial refunds.
- Service cancellation: Regular cancellations don't qualify for refunds of already-billed periods, but we'll ensure no future charges occur.
Payment Method Details
Credit Card
Refunds return to the original card used for payment. Your bank may take additional time to post the credit to your account statement.
Bank Transfer
We'll need your bank account details if different from original payment source. Processing takes slightly longer due to bank verification requirements.
PayPal
Refunds process through PayPal's system back to your original account. Usually the fastest refund option available.
Invoice Payment
For invoice-based billing, we coordinate with your accounts payable team for credit notes or direct refund processing.
Questions About Refunds?
Our support team is here to discuss your specific situation. We'd rather work through concerns directly than have you feel stuck with a service that's not working for your business.